Managed support & maintenance — hosting, backups, security
Keep your store live, fast and secure. 24/7 monitoring, scheduled maintenance, automated backups and quick incident resolution with SLAs.
What we manage
Managed Hosting
Fast servers, caching, SSL, CDN integration and uptime monitoring.
Backups & Restore
Daily/weekly backups with easy one-click restore options and offsite storage.
Security & Audits
Firewall, malware scanning, patching and periodic security audits.
Performance Tuning
Image optimisation, lazyloading, DB cleanup and caching strategies.
Monitoring & Incident SOP
- Detect: Automated uptime & error alerts (SMS / email / Slack).
- Triage: We analyse impact and assign priority (Critical/High/Normal).
- Remediate: Quick fixes, rollbacks, or escalations to engineering team.
- Report: Post-incident report with root cause and preventive actions.
SLA & Pricing (example)
| Tier | SLA Response | Backups | Price |
|---|---|---|---|
| Essential | Normal (24 hrs) | Weekly | ₹4,999 / month |
| Business | High (4–8 hrs) | Daily | ₹12,999 / month |
| Enterprise | Critical (1–2 hrs) | Hourly snapshots | Custom |
Note: Pricing varies by store complexity, traffic, and custom needs. All plans include weekly security scans.
Onboarding (what we need)
- Admin access to hosting & WordPress (or staging credentials)
- Existing backup files, if any (optional)
- Preferred maintenance window (for large updates)
FAQ
Will you manage custom plugins?
Haan — hum popular plugins aur custom themes manage karte hain. For complex custom code we provide quotes before changes.
How do backups work?
Backups stored offsite; restore tested monthly. We can provide ad-hoc restores on request.
Do you provide uptime guarantees?
We aim for 99.9% uptime. SLAs depend on chosen package.
Want a health audit for your store?
Book a free 15-minute call — we’ll scan speed, security and backups and give a short report.